We recommend that a Citizen, Eco-Drive or Promaster watch in need of service or repair be taken to an Authorised Service Centre (listed below).
Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.
Please send in your watch so we can assess the damage and quote you on the repair or repair it under warranty. Our policy is not to quote over the phone/email as we have to see what parts are needed to be replaced first.
If you are to send in the watch please ensure that it is sufficiently wrapped and sent via registered post as a minimum. If you are to physically drop in the watch please note our opening hours are 8:30am - 5pm Monday to Friday. There is no pick up service available.
Please send your watch in with:
- Delivery details
- Contact details
- Warranty / proof of purchase
- Description of issue
- Please do not send the box
Please download and print this form and send along with your watch.
JohannesburgCJR Gift Sales (Pty) Ltd
Block B Tripark
17 Eastern Service Road
Sandton 2148 Ph: + 27 11 257 6000
Fax: + 27 11 257 6001
Kwazulu NatalArchary's Time Services
151 Musgrave Road
Cnr Musgrave & Clifton Place
Durban 4062 Ph: +27 31 201 4431
Fax: +27 31 201 4193
Cape ProvinceOn Time Watch Services
Prestige Business Park
Democracy Way (Off Bosmansdam)
Milnerton 7741 Ph: +27 552 8214
Fax: + 27 86 554 9338