Service & Repairs

We recommend that a Citizen, Eco-Drive or Promaster watch in need of service or repair be taken to an Authorised Service Centre (listed below).
Any damage caused by repairs or alterations by unauthorised technicians may void your warranty.

Please send in your watch so we can assess the damage and quote you on the repair or repair it under warranty.  Our policy is not to quote over the phone/email as we have to see what parts are needed to be replaced first.


If you are to send in the watch please ensure that it is sufficiently wrapped and sent via registered post as a minimum.  If you are to physically drop in the watch please note our opening hours are 8:30am - 5pm Monday to Friday. There is no pick up service available.


Please send your watch in with:

  • Delivery details
  • Contact details
  • Warranty / proof of purchase
  • Description of issue
  • Please do not send the box

Please download and print this form and send along with your watch.


CJR Gift Sales (Pty) Ltd
Block B Tripark
17 Eastern Service Road
Eastgate Ext.8
Sandton 2148
Ph: + 27 11 257 6000
Fax: + 27 11 257 6001

Kwazulu Natal

Archary's Time Services
151 Musgrave Road
Shop 4b
Cnr Musgrave & Clifton Place
Durban 4062
Ph: +27 31 201 4431
Fax: +27 31 201 4193

Cape Province

On Time Watch Services
Unit 12
Prestige Business Park
Democracy Way (Off Bosmansdam)
Milnerton 7741
Ph: +27 552 8214
Fax: + 27 86 554 9338

Never Change a Battery

Imagine… A timepiece that never needs a battery change.

Citizen Eco-Drive technology converts natural and artificial light sources into energy.

It recharges continuously in any kind of light. Eco-Drive timepieces are 'Unstoppable'.

How Citizen Eco-Drive Works

Natural and artificial lights are absorbed through the dial.

A special solar cell converts the light into energy.

Enough energy is stored to power the timepiece, even in the dark, from 135 days to 7 years depending on the model.

Citizen Watches South Africa Block B Tripark, 17 Eastern Service Road, Eastgate Ext.8, Sandton 2148, South Africa Phone: +27 11 257 6000 Fax: +27 11 257 6001

© 2015 Citizen Watches South Africa. All rights reserved.
Web development by CKWEB